Question: Will my pet be in contact with other people's pets while at your facility?

Answer: No. In an effort to reduce the risk of illness and injury while you are away, we do not offer group play.

Question: Will I be able to see where my pet(s) will be staying?

Answer: We always encourage new clients to escort their pet(s) into the kennel area, since the first time can be a scary experience for some. However, it is not routine for established clients to come into the kennel areas during drop off & pick up, since this can be disruptive to the other animals and would take up additional time.

Question: What should I bring for my pet(s)?

Answer: You are not required to bring anything, but you are welcome to bring any comforts from home that you would like, such as bedding, food, food bowl(s), treats, & toys. You do not need to bring a water bowl; using our own bowls for water makes it easier at check out time, since we don't have to pour water out and put a wet bowl in your bag. However, if you would like to bring raised food bowls, then your water bowl will be used. We use metal bowls, so if your pet(s) prefers to drink out of a plastic bowl or their specific bowl, you may bring those instead, and please make a note of any such special preferences. Please label all personal items whenever possible.

Question: If I bring food for my pet(s), how would you like for me to package it?

Answer: Food can be brought in its original packaging, in a storage container of any kind, or you can portion it by daily amounts or by individual meals. Please label food in some way with name & feeding instructions.

Question: How many pets can be boarded in a suite?

Answer: A maximum of 2-3 cats can be boarded per suite, depending on their size and temperament. A maximum of 2-4 dogs can be boarded per suite, depending on their size and temperament.

Question: What size suite will my dog stay in?

Answer: All dogs will be booked in our large 4' x 8' suites. During busier times, single dogs under 15 lbs may be booked in our small 4'x4' suites or large 3'x4' cages, unless specifically declined by you.

Question: Do you accept any breed of dog?

Answer: Yes. We accept all non-aggressive dogs, regardless of their breed.

Question: How often do dogs go outside?

Answer: Dogs get 3 potty/play breaks per day, approximately 5-15 minutes each time, depending on dog preference and weather.

Question: How often are cats let out of their suite?

Answer: Cats are given the opportunity for daily play time in our cat room. How much time they spend outside of their suite will depend on how many other cats are boarding at that time and your cat's preference. If they are not comfortable leaving their suite, they will not be forced to do so.

Question: Will a credit card be needed to make a reservation?

Answer: No, we do not require your credit card information in order to take a reservation. Any required deposits may be paid by credit card, check, or cash. New clients are required to pay a deposit of $25 for each reservation made until you complete a boarding and become an established client. We also may require a deposit of 50% for all extended stay reservations. If your reservation is kept, any deposits will be applied to your bill. If your reservation is cancelled, you will be issued a credit that will be applied to your next reservation.

Question: When is payment due?

Answer: Your balance is due when you pick up, and charges are not final until then.

Question: Do you charge a cancellation fee?

Answer: We do not charge a cancellation fee. However, new and established clients with excessive cancellations may be subject to a $25 nonrefundable deposit per reservation. If your reservation is kept, any deposits will be applied to your bill. If your reservation is cancelled, you will be issued a credit that will be applied to your next reservation.

Question: What type of cat litter do you use?

Answer: